Collection Manager

at  Multitude

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform.
Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).
Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU’.
We are looking for a Collection Manager to join our Collections Team in Berlin.

REQUIREMENTS:

• Prior experience in a debt collection agency or financial institution is preferred.
• Bachelor’s degree in Finance, Business Administration, or a related field is considered a plus.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and negotiation skills.
• Proven ability to work effectively in a team environment.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• High level of integrity and ethical standards.
• Ability to work under pressure and meet targets in a fast-paced environment.
• Familiarity with relevant regulations and compliance standards.
• Proficiency in Microsoft Office Suite especially Excel and/or related software.

• Lead and manage a team of debt collection professionals, providing guidance, training, and performance evaluations.
• Develop and implement effective debt collection strategies and procedures to maximize the recovery of outstanding debts.
• Monitor and analyse delinquent accounts, identifying potential risks and implementing appropriate actions to minimize losses.
• Establish and maintain productive relationships with all stakeholders, understand needs and expectations and act upon delivering expected results.
• Coordinate with legal counsel when necessary to pursue legal actions, ensure compliance with applicable laws and regulations, and minimize risks.
• Utilize various communication channels (phone, email, written correspondence) to contact debtors and negotiate payment arrangements.
• Evaluate and improve existing debt collection processes, systems, and technologies to enhance efficiency and effectiveness.
• Prepare regular reports on debt collection activities, including collection rates, aging reports, and trends analysis, and present findings to management.
• Stay updated on industry best practices, legal requirements, and regulatory changes related to debt collection.
• Ensure compliance with company policies, ethical standards, and relevant laws during the debt collection process.