Collection Manager

at  Multitude

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform.
Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).
Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU’.
We are looking for a Collection Manager to join our Collections Team in Berlin.

REQUIREMENTS:

• Minimum of 3 years of direct experience as a collection manager or team lead in a debt collection agency or financial institution.
• Demonstrated track record of designing and executing differentiated collection strategies to optimize financial outcomes.
• Proficiency in utilizing Debt Collection systems or Financial-specific CRM software.
• Proven ability to set and achieve targets both at an individual and team level within the collections domain.
• Strong analytical skills with a demonstrated ability to interpret data effectively for informed decision-making.
• Excellent collaboration skills, including the ability to effectively influence key stakeholders in the collections process.
• Ability to thrive in a fast-paced environment, effectively managing pressure while meeting targets.
• Strong leadership skills with a track record of motivating and managing teams effectively within the collections context
• Familiarity with relevant regulations and compliance standards governing the collections industry.
• Proficiency in Microsoft Office Suite, particularly Excel, and/or related software for data analysis and reporting.
• High level of integrity and adherence to ethical standards in all collection practices.
• Bachelor’s degree in Finance, Business Administration, or a related field is considered a plus.

• Lead and manage a team of debt collection professionals, providing guidance, training, and performance evaluations.
• Develop and implement effective debt collection strategies and procedures to maximize the recovery of outstanding debts.
• Monitor and analyse delinquent accounts, identifying potential risks and implementing appropriate actions to minimize losses.
• Establish and maintain productive relationships with all stakeholders, understand needs and expectations and act upon delivering expected results.
• Coordinate with legal counsel when necessary to pursue legal actions, ensure compliance with applicable laws and regulations, and minimize risks.
• Utilize various communication channels (phone, email, written correspondence) to contact debtors and negotiate payment arrangements.
• Evaluate and improve existing debt collection processes, systems, and technologies to enhance efficiency and effectiveness.
• Prepare regular reports on debt collection activities, including collection rates, aging reports, and trends analysis, and present findings to management.
• Stay updated on industry best practices, legal requirements, and regulatory changes related to debt collection.
• Ensure compliance with company policies, ethical standards, and relevant laws during the debt collection process.