Collection Supervisor / Bilingual / Hybrid

at  Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

YOUR QUALIFICATIONS…

• English fluency is required.
• Previous experience leading small to medium operations teams.
• Strong knowledge and proven experience working with large files in Excel. Power BI will be desirable.
• Minimum 3 years relevant functional experience on Finance Operations such as billing, accounting, AP and/or Collections.
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
• Six-Sigma, Lean Enterprise or Continuous Improvement experience is a plus, but not essential.

• Drive cash collection to meet targets for A2C NAM operation with a strong cash mindset.
• Lead a small team of collectors (multicultural) focused on meeting KPI targets.
• Control and track day to day operation such as past due, rolling, balance due reports amongst others.
• Daily identification, ownership and tracking of root causes and resolutions of both customer specific and portfolio wide issues for your assigned Vertical.
• Help guide the team to Develop and maintain customer and client relationships in all levels of the organizations, getting involved when and where needed.
• Enhance current processes by holding a continuous improvement mindset and empowering the team towards the same mindset.
• Facilitating decision making with VSL Leader as well as other VP stakeholders, including effective communication on status, issues, risks and opportunities