Collections Analyst

at  Salesforce

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Job Category
Finance
Job Details

Experience/Skills Required:

• 2+ Years of Collections Experience
• Bachelors degree or equivalent combination of education and experience.
• Good customer relationship skills to manage a variety of customer interactions
• Bilingual is a plu

• Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results.
• Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.
• Facilitate customer payments by providing necessary documentation to customer
• Resolves customer account differences working with other employees including Sales.
• Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
• Participates on process improvement projects as assigned
• Provides reports on assigned portfolio as requested to A/R Operations management
• Ensures compliance with all company policies
• Provides training as requested.

Experience/Skills Required:

• 2+ Years of Collections Experience
• Bachelors degree or equivalent combination of education and experience.
• Good customer relationship skills to manage a variety of customer interactions
• Bilingual is a plus

Accommodations
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