Collections Associate - GRF - Wealth & Personal Banking

at  HSBC

Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Collections Associate - GRF.

Principal Responsibilities

• Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
• By doing quality and quantity dunning and recommend appropriate actions
• By being effective in securing promises to pay
• By handling difficult and complex situations when necessary
• By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
• To work with lawyers closely and adopt best legal actions with maximum recoveries at minimal costs
• To work with Credit Counselling Singapore and adopt best repayment plan for customers
• To create a professional and friendly environment
• By providing timely, flexible and efficient service to our customers
• Written correspondences should be acted upon within the expected turnaround
• Establish a “Can-Do” mindset within SGH Risk. Develop strong working relations with internal/external customer network
• To work well with project team and all Risks Stewards in conducting Reviews on MAS Outsourcing Framework, Contract Renewal and Associated Person
• To support business growth
• To have Strong Negotiation Skill and Problem Solving Capabilities
• Able to work in a team and take direction
• Enthusiastic and effective communicator
• Well organized, attentive to detail and accurate
• Maximise productivity and efficiency
• Updating memos accurately at a reasonable speed, using RDF in ECAFE/Cyber where relevant
• Responsible for monitoring individual/DCA/Law Firms effectiveness and performance including the performance of the trainees assigned to
• Ensuring appropriate and prompt action taken to recover the debt
• System and daily issues
• By reviewing and recommending enhancements including system enhancements to improve current workflow/processes to minimise manual input to increase operationally efficiency

Requirements

• 2 years related collections experience and is able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as
• Control flow through prior to write-off
• Maximize Recoveries
• Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
• Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
• Manage/Review draft response on exceptional collections cases such as customers’ feedback, MAS letter
• Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
• Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts

To be considered for this role, the relevant rights to work in Singapore is required.

• Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
• By doing quality and quantity dunning and recommend appropriate actions
• By being effective in securing promises to pay
• By handling difficult and complex situations when necessary
• By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
• To work with lawyers closely and adopt best legal actions with maximum recoveries at minimal costs
• To work with Credit Counselling Singapore and adopt best repayment plan for customers
• To create a professional and friendly environment
• By providing timely, flexible and efficient service to our customers
• Written correspondences should be acted upon within the expected turnaround
• Establish a “Can-Do” mindset within SGH Risk. Develop strong working relations with internal/external customer network
• To work well with project team and all Risks Stewards in conducting Reviews on MAS Outsourcing Framework, Contract Renewal and Associated Person
• To support business growth
• To have Strong Negotiation Skill and Problem Solving Capabilities
• Able to work in a team and take direction
• Enthusiastic and effective communicator
• Well organized, attentive to detail and accurate
• Maximise productivity and efficiency
• Updating memos accurately at a reasonable speed, using RDF in ECAFE/Cyber where relevant
• Responsible for monitoring individual/DCA/Law Firms effectiveness and performance including the performance of the trainees assigned to
• Ensuring appropriate and prompt action taken to recover the debt
• System and daily issues
• By reviewing and recommending enhancements including system enhancements to improve current workflow/processes to minimise manual input to increase operationally efficienc