Collections / Billing Administrator

at  Cipherwave

JOB SUMMARY:

Main purpose of position:
CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.
CipherWave prides itself on customer service and technical ability and as such is looking for the successful candidate to join the Finance team, this role is administrative and where you will be dealing with business customers, internal staff, and senior management resolve customer queries and revenue analysis.

Responsibilities and duties:

• Collect on overdue accounts
• Updated the work in progress daily with customer feedback
• Send out monthly and reminder statements to customers
• Assist with customer queries on ERP system
• Update customer information as required on ERP system
• Escalate risk / bad debt customers to management
• Manage the suspension process with sales and support team
• Prepare and process monthly daily customer invoicing and provide billing updates to the supervisor
• Accurately process and reconcile all customer billing changes
• Process customer voice reporting and billing from Porta
• Perform ad hoc account receivable and billing admin duties

Desired skills & experience

• Excellent administrative and communication skills
• Computer Literate (Microsoft Office Suit, Excel)
• Ability to work under pressure
• Self-supervision as well as being able to work in a team environment

Minimum experience:

• At least 3 – 5 years’ experience in an debtors and billing within the ICT telecommunications/ ISP industry
• Computer Literate and intermediate level in Microsoft Office Suit, Excel, Word, etc

Minimum qualification:

• Senior certificate in accounting or administration

Additional requirements:

• Diligent
• Detail orientated
• Team player

• Collect on overdue accounts
• Updated the work in progress daily with customer feedback
• Send out monthly and reminder statements to customers
• Assist with customer queries on ERP system
• Update customer information as required on ERP system
• Escalate risk / bad debt customers to management
• Manage the suspension process with sales and support team
• Prepare and process monthly daily customer invoicing and provide billing updates to the supervisor
• Accurately process and reconcile all customer billing changes
• Process customer voice reporting and billing from Porta
• Perform ad hoc account receivable and billing admin dutie