Collections Executive

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

OVERVIEW OF THE ROLE:

The Collections Executive is responsible for strategically managing debt recovery, minimizing financial losses, and improving cash flow while maintaining positive customer relationships. Through effective communication, negotiation, and compliance with regulatory standards, this role aims to achieve collection targets and contribute to the overall financial health of the organization

WHAT YOU WILL DO:

• Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time
• Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time
• Preforming all the relevant collections activities before recommending for necessary legal action.
• Attend and Answer queries from customers related to collections.
• Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
• Negotiating and proposing re-payment plans according to the company policy.
• Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
• Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log
• Create & Maintain relationships with debtors, when possible, to avoid future issues.
• Provide feedback to credit team on customer payment status/history when required.
• Field visits to be performed on case-to-case basis when required.
• Handling Corporate and retail customers including critical accounts.
• Reconciling the customer’s accounts when required.
• Must be compliant to company’s policies and procedures, responsible of reading and understanding all policies

WHAT YOU WILL DO:

• 3-4 years’ experience in collections
• Strong interpersonal facilitation and presentation skills
• Excellent customer services and communication skills (Verbal and Written).
• Attention to details and problem solving.
• Managing time effectively.
• The ability to work under pressure is essential and to meet the deadlines.
• PC & Microsoft Office proficiency
• Understanding/Knowledge of computer
• Previous automotive experience preferred
• Languages: Fluent English - Arabic an Advantage

WHAT EQUIPS YOU FOR THE ROLE:

• Bachelor’s degree/University degree or equivalent experience