Collections Manager

at  Liquid Thought

JOB REQUIREMENTS

• Grade 12
• Business Diploma /Degree or Credit Management level 5
• Experience in Collections preferably a call center set up.
• Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook
• Minimum 5 years of experience managing a collections team
• Understanding Debicheck payments and collections system and rules
• Understanding of alternative payment gateway partners and processes
• Data Analysis Skills
• Knowledge of the In-Duplum rule, the Prescription Act, the Debt Collectors Act and the National Credit Act
• Experience in collections in Pay Day Loans / Micro-lending environment is an added advantage.
• Experience with auto-dialler systems.

SKILLS

• Team Management
• Hiring and on job training of team members
• Team performance management
• Attention to detail.
• Ability to handle pressure.
• Deadline/Target driven.
• Excellent communication and writing skills.
• Analytical skills
• Planning skills
• Problem-solving skills.
• Reporting skills

To drive daily operations and collections within the Team and engage with External debt collectors, Management of accounts, soft trace process, reconciliations, compliance of Service level agreements and reporting. The candidate must have good and strong leadership skills.