Collections Officer

at  Acquire BPO

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Collections Officer
Location: TP2, Eastwood
Reporting to: Team Lead
We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!
About Us
Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
We’re an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to
privacy@acquirebpo.com
. Please refer to our Privacy Policy at
https://acquirebpo.com/au/privacy-policy/

As Collections Officer you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

What you get to do every day as an Collections Officer:

• Attending to inbound and outbound calls from / to customers with overdue debt, to collect the overdue amount
• Contributing to the performance of the collections team as a whole, collecting debt on all kinds of products offered by the client
• Provide relevant information to customers about their account to help them avoid delinquency in future, and to ensure they are aware of their government entitlements, where relevant
• Provide assistance and customer education against financial over-commitment
• Provide excellent customer experience while collecting overdue debt
• Uphold the client’s standards of service delivery, dealing with each account in accordance with standard procedures, and in line with relevant regulations
• Negotiate account resolution, payment arrangements and re-payment terms.
• Respond to customer queries involving overdue amounts on account and account billing cycle, initiating investigation where required and referring to the appropriate department/s.
• Retain customer loyalty while carrying out collections processes
• Account Management Tracking: maintain and update customer accounts to sync payments made and update account status.
• Maintain composure in dealing with difficult customers, avoiding confrontation and working together with the customer toward a mutually beneficial outcome
• Carrying out any other ad hoc tasks that may be required from time to time