Collections Officer
at Aspire42 Services
Bundall QLD 4217, Queensland, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 16 Jul, 2024 | Not Specified | 17 Apr, 2024 | N/A | Customer Service Skills | No | No |
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Description:
Collections Officer
- Desirable Gold Coast office location
- Dynamic, fast growing business
- Consumer finance for home products and services
Why You Should Apply:
Aspire 42 is an Australian company, dedicated to investing in and developing existing businesses and creating new ones. They have a strong and developing presence in a diverse range of industries including consumer and business finance, home services, and health and lifestyle.
The company has made a strategic decision to invest in the Gold Coast, in order to capitalise on a range of commercial opportunities, and at the same time be able to offer exciting career opportunities and lifestyle benefits to a growing professional talent pool in the area.
About the Role:
As a Collections Officer, your key responsibilities will be:
- Managing a debt portfolio of outstanding arrears and overdue accounts
- Negotiating with customers to agree on suitable payment arrangements
- Collating arrears reports and collections data
- Coordinating with interstate agents to conduct field visits
- Skip tracing
- Resolving complaints to achieve payment solutions
- Inbound and outbound calls, emails and SMS
- Complying with policies & procedures of the Consumer Finance Division including the Credit Policy, Privacy Act & NCC
Your Skills and Experience:
- Experience working in high volume transactional call centre environments, and able to demonstrate a successful track record of managing consumer debt collections
- Superior written and verbal communication skills, especially verbal communication over the phone
- Excellent customer service skills, including the capability to de-escalate upset or emotional situations, and generate win-win outcomes for the company and the customer.
- Able to handle high pressure environments, remaining calm , courteous and methodical while demonstrating empathy to the customer as well as a determined and focused results orientation.
- A strong understanding of the national credit code, and you can operate in accordance with the code when dealing with consumers and external stakeholders
How To Apply:
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Responsibilities:
- Managing a debt portfolio of outstanding arrears and overdue accounts
- Negotiating with customers to agree on suitable payment arrangements
- Collating arrears reports and collections data
- Coordinating with interstate agents to conduct field visits
- Skip tracing
- Resolving complaints to achieve payment solutions
- Inbound and outbound calls, emails and SMS
- Complying with policies & procedures of the Consumer Finance Division including the Credit Policy, Privacy Act & NC
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Finance
Graduate
Proficient
1
Bundall QLD 4217, Australia