Collections Officer

at  Pickles Auctions

Collections Officer
Location:
Townsville
Employment Type:
Full-Time Permanent
Department:
Finance SharedServices - Credit Ctrl - Collectns

ABOUT THE ROLE

We are looking for a reliable, customer friendly and fast learning person to join our collections team who are responsible for daily collection calls, bank account reconciliation and allocation of buyer payments are actioned in line with KPIs. You will be working within a national team based in various branches around the country completing the same role.
The preferred working hours are Monday - Friday, 8:00am - 4:30pm based at our Townsville branch (although we are open to a different span of working hours for the right candidate such as 8:30am - 5:00pm). We also offer hybrid working arrangements for this role so the successful candidate would be able to work 3 days from the branch and 2 days from home per week once trained up. Internal applicants can be based anywhere in Australia.

THIS ROLE WOULD SUIT SOMEONE WITH HIGH ATTENTION TO DETAIL WHO ENJOYS RECONCILIATION. IN THIS ROLE YOUR KEY RESPONSIBILITIES WILL BE TO:

• Collection of unpaid buyer invoices through contacting buyers with outstanding invoices in accordance with Pickles policies and procedures
• Responds professionally to all enquiries relating to the receipt or allocation of buyer payments
• Ensures buyer receipts are allocated within required timeframes to allow for the prompt collection/delivery of assets
• Supports internal departments to meet their objectives and administration requirements
• Manages the escalation of buyers and other stakeholders’ queries and complaints relating to the collection of buyer’s payments in a timely and professional manner
• Ensure bank statements are uploaded and all buyer receipts are followed up in a timely manner to ensure that operational staff can release purchased assets
• Ensure buyer receipts are allocated against buyer invoices in accordance within timeframes
• Ensure the escalation to Collections Team Leader is carried out in a timely manner to attend to the cancellation of buyer purchases where a collection hasn’t been made in agreed timeframes
• Ensure all relevant information is communicated effectively to administration, sales and operational staff
• Ensure all enquires assigned to buyers’ collections via ServiceNow application are actioned/responded to within timeframes
• Liaise with internal teams to attend to the prompt investigation and resolution of unknown funds received from buyers
• Assist where required in internal & external auditors to ensure that trust accounts audits are completed and that adherence to all compliance requirements, and Pickles policies and procedures is maintained at all times.

To be successful in this role, you will need to have the following skills and experience:

• Experience working in a similar role undertaking customer calls and reconciliation
• Experience working in a team
• Excellent communication skills
• Strong attention to detailEnjoy working in a team of specialist