Collections Officer

at  Scotpac

Banking & Finance
Credit & Collections
We’re on the look out for a Collections Officer to join our ScotPac owned Integral Collections Mercantile team and help give our clients every chance of success.
This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change.
Our Purpose
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
How you’ll make an impact:
In this role, you will help protect ScotPac’s exposure by carrying out debt recovery, whilst simultaneously striving to give best possible service to our clients through effective collection calls, and the speedy and accurate response to queries. While employed by ScotPac, you will be representing Integral Collections, the Mercantile agent owned by ScotPac.

What you’ll do:

• Manage the Collections Activity on a portfolio of clients including issuing letters of demands
• Ensure customer service excellence by answering all client queries promptly and in a professional manner via telephone and email
• Handle client account status and centralised debtor queries
• Coordinate the resolution of payment defaults and late payments
• Assisting in possible legal action against delinquent clients
• Manage risk by escalating to the Collections Manager any accounts where there are concerns as to the collectability
• Monitor and report on client arrears
• Assist the wider Shared Services team when required
• Identify and convert new client opportunities where possible

What you’ll bring with you:

• Must have Commercial Mercantile debt collection experience
• Previous experience in customer services, debt recovery or collections
• Having Debtcol experience is highly desirable
• Strong customer service skills with a customer centric mindset
• Sales focus, hunger to spot and convert cross sell and upsell opportunities
• Excellent problem-solving skills with a solutions focused approach
• A positive can-do attitude with the ability to work autonomously & as part of a team
• Strong communication skills with a proven ability to build and maintain strong internal and external relationships
• Excellent organisational and time management skills
• Collaboration skills with ability to build good working relationships across customer base and the organisation
• Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome

What We Bring:

• An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
• We support all types of flexible working that allow you to balance your work, your life and your passions
• Psychological well-being support through our Employee Assistance Provider.
• Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
• Birthday leave
• Leave incentive policy
• Wellness Day
• Paid Parental Leave
• Collaborative and inclusive culture – everyone is friendly and happy to help
• Support of ongoing professional development and professional certifications
• Charity events with all donations doubled by the company
• 2 days volunteer leave per annum

Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Police Chec

• Manage the Collections Activity on a portfolio of clients including issuing letters of demands
• Ensure customer service excellence by answering all client queries promptly and in a professional manner via telephone and email
• Handle client account status and centralised debtor queries
• Coordinate the resolution of payment defaults and late payments
• Assisting in possible legal action against delinquent clients
• Manage risk by escalating to the Collections Manager any accounts where there are concerns as to the collectability
• Monitor and report on client arrears
• Assist the wider Shared Services team when required
• Identify and convert new client opportunities where possibl