Collections Officer

at  SHENTON CREDIT PTE LTD

Job Summary: We are seeking a dedicated and experienced Collections Officer to join our team. The Collections Officer will be responsible for contacting customers and clients with outstanding debts, negotiating payment plans, and ensuring timely collection of payments. The ideal candidate will have excellent communication and negotiation skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment.

REQUIREMENTS:

• Diploma in finance, accounting, business administration, or related field preferred.
• Previous experience in collections or accounts receivable management preferred.
• Strong negotiation and communication skills, both verbal and written.
• Excellent attention to detail and ability to maintain accurate records.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Office and experience with accounting software preferred.
• Knowledge of relevant laws and regulations governing debt collection practices.
• Professional demeanor and strong customer service orientation.

• Contact customers and clients with overdue accounts to negotiate payment plans and arrangements.
• Maintain accurate and up-to-date records of all collection activities and communications.
• Follow up with customers and clients to ensure timely payment of outstanding debts.
• Investigate and resolve any discrepancies or issues related to outstanding accounts.
• Provide regular updates and reports to management on the status of collections efforts.
• Work closely with other departments, such as customer service and accounting, to address customer inquiries and resolve payment issues.
• Utilize various collection techniques and strategies to maximize recovery of outstanding debts while maintaining positive customer relationships.
• Adhere to all applicable laws and regulations governing debt collection practices.
• Any Ad-hoc duties assigned