Collections Process Associate with Spanish

at  Capgemini

Iasi, Iași, Romania -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate07 Aug, 2024Not Specified09 May, 2024N/ALanguages,B2,Customer Service SkillsNoNo
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Description:

SHORT DESCRIPTION

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

QUALIFICATIONS

  • Level of languages: English and Spanish - minimum B2;

  • Customer service skills;

  • Strong interpersonal and negotiation skills;
  • Team player attitude;
  • Highschool diploma is mandatory.

Responsibilities:

  • Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;

  • Investigating and resolving unapplied payments;

  • Initiating refunds for the overpayments;
  • Updating account status records and collection efforts;
  • Reporting on collections activity and accounts receivables status;
  • Working schedule: Monday to Friday within business hours.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Accounting

Accounts / Finance / Tax / CS / Audit

Accounts Management

Diploma

Proficient

1

Iasi, Romania