Collections Process Associate with Spanish

at  Capgemini

SHORT DESCRIPTION

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

QUALIFICATIONS

• Level of languages: English and Spanish - minimum B2;

• Customer service skills;

• Strong interpersonal and negotiation skills;
• Team player attitude;
• Highschool diploma is mandatory.

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;

• Investigating and resolving unapplied payments;

• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours.