Collections Senior Process Associate with French

at  Capgemini

Iasi, Iași, Romania -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Jul, 2024Not Specified28 Apr, 2024N/ACustomer Service Skills,Finance,Financial Reporting,Analytical Models,LanguagesNoNo
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Description:

SHORT DESCRIPTION

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

QUALIFICATIONS

  • Languages: English - min B1+ level, French - C1 level
  • Microsoft Excel skills
  • Customer service skills
  • Strong interpersonal and negotiation skills
  • Team player attitude
  • Use specific, simple analytical models and tools to the specific situation
  • Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
  • Minimum 6 months of experience in financial area (O2C roles preferably)
  • Highschool diploma is mandatory.

COMPETENCIES AND SKILLS

Core Behaviours
Finance & Accounting
Financial Reporting
Reporting and Tool

Responsibilities:

  • Responsible for chasing outstanding invoices from customers of our clients
  • Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
  • Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
  • Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
  • Negotiates, implements and documents payment solutions with customers
  • Builds and maintains strong relationships with external customers
  • Escalates disputes and protracted nonpayment situations in accordance with engagement policies
  • Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
  • Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
  • Maintains knowledge of the business area of the client that is supported
  • Working schedule: Monday to Friday within business hours.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Accounts / Finance / Tax / CS / Audit

Customer Service

Diploma

Proficient

1

Iasi, Romania