Collections Senior Process Associate with French
at Capgemini
Iasi, Iași, Romania -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Jul, 2024 | Not Specified | 28 Apr, 2024 | N/A | Customer Service Skills,Finance,Financial Reporting,Analytical Models,Languages | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SHORT DESCRIPTION
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
QUALIFICATIONS
- Languages: English - min B1+ level, French - C1 level
- Microsoft Excel skills
- Customer service skills
- Strong interpersonal and negotiation skills
- Team player attitude
- Use specific, simple analytical models and tools to the specific situation
- Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
- Minimum 6 months of experience in financial area (O2C roles preferably)
- Highschool diploma is mandatory.
COMPETENCIES AND SKILLS
Core Behaviours
Finance & Accounting
Financial Reporting
Reporting and Tool
Responsibilities:
- Responsible for chasing outstanding invoices from customers of our clients
- Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
- Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
- Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
- Negotiates, implements and documents payment solutions with customers
- Builds and maintains strong relationships with external customers
- Escalates disputes and protracted nonpayment situations in accordance with engagement policies
- Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
- Maintains knowledge of the business area of the client that is supported
- Working schedule: Monday to Friday within business hours.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Accounts / Finance / Tax / CS / Audit
Customer Service
Diploma
Proficient
1
Iasi, Romania