Collections Specialist (2600)

at  DWF LLP

ABOUT US

Interested in joining a supportive, inclusive, and diverse team in an international legal business?
Our Recoveries team at DWF are currently hiring a Collections Specialist.
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

CANDIDATE REQUIREMENTS:

• Seeking enthusiastic candidates with exceptional experience in collections.
• Open to transferrable experience in other environments or debt recovery types.
• Must be IT literate, possess good numeracy, and communication skills with attention to detail.
• Resilience and rapport-building are crucial.
• Autonomy in decision-making and enjoy interacting with people from diverse backgrounds.
• A positive attitude and a desire to provide excellent customer service is a must
• It would be beneficial if you have worked in a debt recovery/collections environment, with strong attention to detail.

ABOUT THE ROLE

This role presents an excellent opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF have a unique approach to providing legal and non-legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision.

RESPONSIBILITIES INCLUDE:

• making outbound and receiving inbound calls from individuals regarding outstanding debts with clients.
• Calls vary depending on client requirements.
• Handling a large volume of email and written correspondence.
• Each specialist manages their own workload and workbox, offering varied tasks.