Collections Specialist

at  Franciscan Health

WHAT WE NEED

Persistent, organized financial support.
Position will train on site (Hammond, IN) and then transition to Work from Home.

WHO WE ARE LOOKING FOR

Some people love getting to the bottom of things - chasing down claims, resolving accounts, digging through the details to identify discrepancies and needs. Yes, we’re talking about people who love collections. And it takes a love of getting into the details to do this job well.
Do you have top notch customer service and data entry skills? Are you good at following through on inquiries? Are you accurate and organized? We’d love to talk to you about working here.

• Ensure follow-up of claims on a timely basis and adhere to contractually binding conditions.
• Daily review denials and payment discrepancies identified on EOB, RA, or Payer Correspondence.
• Identify trends of denials, provide documentation and data and offer suggestions for process improvement to resolve issues.
• Review system work-list, report on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission.
• Document activity in an accurate and timely manner on the patient account.
• Maintain follow up procedures and working relationships with departments such as HIM and/or Patient Access.
• Verify newly received status information and update the patient account.
• Ensure compliance with all state and federal billing regulations and report suspicious activities to the appropriate person.
• Work with the department on process improvements to create efficiencies and achieve overall goals.