Collections Specialist

at  Robert Half

Accounts Receivable Reconciliation & Analysis

• Prepare and analyze monthly accounts receivable reconciliations
• Prepare and analyze provision for doubtful accounts and other A/R month-end reports

Collections & Customer Communication

• Provide support to the Finance team in understanding, investigating and resolving Accounts Receivable collection issues
• Notify customers of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
• Develop payment plans and negotiate debt payments
• Document and track in system all collection activities
• Strengthen and develop relationships with customers by professionally handling customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds

Internal Communications

• Liaise with all sites when necessary to resolve customer discrepancies with sales contracts

Performance Improvement and Process Optimization

• Recommend further action or discontinuation of product and service on occasions where payment is not forthcoming
• Assist in streamlining and optimizing the Accounts Receivable and collection processes by identifying areas for performance improvement

Reporting and Documentation

• Preparing ad-hoc reports related to collection work
• Bachelor’s degree in Accounting, Finance or equivalent background or other related disciplines; or equivalent combination of work experience, training and education · At least three (3) years of proven experience in accounts receivable and collections · Strong understanding of accounting principles and practices, particularly related to accounts receivable management and collections · Excellent interpersonal, oral communication, and time management skills with the ability to interact professionally with customers and internal stakeholders · Detail-oriented with strong analytical and problem solving abilities and negotiating skills · Experience with Microsoft Dynamics Navision would be an asset · Ability to work independently and multi-task in a fast-paced environment, prioritize tasks and work with minimal supervision · Must work effectively in a team environment · Able to meet deadlines and demonstrate initiative · Dedicated, able to learn new tasks and software quickly · Responsible and reliable · Intermediate proficiency of Windows and Microsoft Excel, PowerPoint, Word, and Outlook

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Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Please refer the Job description for details