Collections Specialist

at  Robert Half

We are offering a short term contract employment opportunity for a Collections Specialist in the Financial Services industry, based in FREDERICKSBURG, Virginia, 22407, United States. As a Collections Specialist, you will play a critical role in managing and collecting outstanding customer debts. You will also ensure that customer accounts are accurate and up-to-date, and you will provide exceptional service to all customers.

• Develop and maintain strong customer relationships to ensure high customer satisfaction.
• Grow account volume by effectively soliciting customers, both in person and over the phone.
• Comply with all company policies and state and federal lending regulations.
• Minimize delinquent debt through efficient and effective telephone collection activities.
• Accurately post all payments and fees to customer accounts in line with company policy.
• Accurately enter loan application and document data.
• Process and sign checks for loans, branch expenses, and money remittances.
• Close loans as directed by the Manager.
• Utilize Microsoft and Microsoft Excel for data management and reporting.
• Utilize skills in Collections - Consumer, Credit - Collections, Self-Pay Collections, Soft-Pay Collections, and Collections - Commercial to effectively manage and collect debts.
• Proficiency in Microsoft applications, particularly Microsoft Excel.
• Experience in keyword research.
• Knowledge of collections processes, including consumer, commercial, self-pay, and soft-pay collections.
• Familiarity with credit collections and cash collections.
• Ability to collect outstanding payments and manage collection operations.
• Experience in commercial collections and debt collection.
• Understanding of Fair Debt Collection Practices.
• Capable of assisting customers, collecting customer feedback, managing customer invoices, and promoting customer retention and satisfaction.
• Experience in a call center environment, including knowledge of call center metrics and operations.
• Ability to handle sales calls and billing collection.
• Understanding of account balance and account reconciliation.
• Previous experience in a fast-paced, high volume, inbound call center is preferred.
• Prior experience in collections management is a must.
• Demonstrated ability to handle high-pressure situations in a professional manner.
• Ability to work collaboratively with a team as well as independently.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Must possess a customer-centric approach to tasks.
• Proven track record in meeting and exceeding targets and deadlines.
• Willingness to learn and adapt in a fast-paced financial services environment.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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