Collections Sr Analyst

at  SGS

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Contact customers to collect receivables based on queues assigned.
• Document customer contact notes and other relevant collections activities.
• Maintain accurate records for customer payment status.
• Perform customer account reconciliations.
• Review and send periodic customer statement of account (SOA) and review any undelivered emails, for updating of customer records.
• Action customer statements feedback together with AR team.
• Give feedback to AR team on bad debts and debt write-offs.
• Provide feedback to AR team on payments allocation queries.
• Cooperate closely with AR team in any other customer related topic.
• Work closely with Credit Management teams on credit limits management.
• Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve collections’ issues and support regular cadence, if any.
• Escalate issues and disputes, as appropriate
• Perform collection activities following SGS Collections’ Policy.
• Perform necessary touchpoints with customers/prospective customers, if required.
• Support preparation of monthly KPI report and discuss results with stakeholders.
• Ensure Collections’ KPIs are met.

QUALIFICATIONS

• Bachelor’s Degree in Accounting, Business or Finance
• 2+ years of working experience in collections activities and/or in accounts receivables.
• Advanced English
• Excellent communication skills both in English and Spanish

Please refer the Job description for details