Collections Support Assistant

at  Navy Federal Credit Union

Overview
To provide a variety of administrative support functions within respective Collection unit(s), in support of daily operations. Under supervision, follow processes and procedures to accomplish routine tasks. Receive and respond to inquiries from internal/external sources and/or members to ensure effective, timely and accurate service.

Responsibilities

• Monitor and field direct Collection phone calls.
• Collect, maintain and distribute reports, correspondence, online messages and faxes.
• Act as liaison between Collection business units in support of operational initiatives.
• Track and update action items in database(s).
• Complete data entry in automated systems.
• Maintain hard copy and/or computer based files and records.
• Operate and maintain vendor check equipment.
• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security.
• Coordinate and complete specific loan adjustment sequences with the Collections’ Loan Specialists.
• Participate in projects, including testing of new systems.
• Research for management, which includes simple data gathering and analysis.
• Retrieve and direct after hour voice mail messages for the Collections Division.
• Maintain and stock essential materials and supplies.
• Perform other duties as assigned.

Qualifications

• Ability to work independently and in a team environment.
• Effective clerical, technical or administrative skills.
• Effective keyboarding/typing skills.
• Effective skill reviewing documents for errors, inconsistencies or missing information.
• Effective word processing and spreadsheet software skills.
• Effective skill applying research and interpretation of findings to respond to requests.
• Effective skill following, interpreting and applying guidelines, procedures, practices and regulations.
• Effective skill exercising initiative and using good judgement to make sound decisions.
• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Effective skill performing mathematical calculations and working accurately with numbers.
• Effective interpersonal, verbal and written communication skills.
• Effective telephone communication skills.

DESIRED QUALIFICATIONS

• Working knowledge of NFCU products, services, programs, policies and procedures.
• Working knowledge of NFCU’s functions, philosophy, operations and organizational objectives.
• Exposure to working in a high volume, fast paced environment.
• Familiarity with collections related federal and state fair lending/consumer protection laws and regulations
  Hours: Monday - Friday, 10:00AM - 6:30PM
  Location: 820 Follin Ln. Vienna, Virginia 22180
  About Us

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Responsibilities

• Monitor and field direct Collection phone calls.
• Collect, maintain and distribute reports, correspondence, online messages and faxes.
• Act as liaison between Collection business units in support of operational initiatives.
• Track and update action items in database(s).
• Complete data entry in automated systems.
• Maintain hard copy and/or computer based files and records.
• Operate and maintain vendor check equipment.
• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security.
• Coordinate and complete specific loan adjustment sequences with the Collections’ Loan Specialists.
• Participate in projects, including testing of new systems.
• Research for management, which includes simple data gathering and analysis.
• Retrieve and direct after hour voice mail messages for the Collections Division.
• Maintain and stock essential materials and supplies.
• Perform other duties as assigned

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Service