Collections Team Manager

at  Funding Circle UK

WHO ARE WE?

Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we’ve built a game-changer of a platform that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren’t given the finance they need to grow. We’re here to change that because the world needs small business.

THE ROLE

We are looking for a Collections Team Manager.
The Collections & Recoveries team carry out all debt collection procedures with their own unique approach that is defining the collections culture in the peer-to-business market. This role reports in to the Head of Collections and Recoveries.

WHAT WILL YOU BE DOING?

• Manage a key delinquency Collections team and oversee the successful achievement of individual Collections Executives, departmental and business targets ensuring Investor returns are protected
• Team management & development including individual performance management, coaching, progression goals, setting weekly/monthly targets over a broad range of KPI’s from talk time to cash collected and tracking performance against these targets
• Providing team members with regular feedback and holding 1 to 1s, KPI reviews, call shadowing sessions and honing negotiation skills which drive improvements in cure, roll and default rates
• Contributing to the CRL short and long term strategy and process improvements
• Delivery of FC’s training and competence framework to ensure executives are supported and developed to reach their maximum potential and issues of underperformance are identified early and support plans put in place
• Providing a quality orientated, highly borrower focussed service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework.
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
  Want to see what your team will be doing?! Check out this ‘day in the life’ video of a Collections Executive: https://www.youtube.com/watch?v=8pXZpfWqZRA