Commercial Agent

at  Festo Inc

We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality – because innovation requires freedom and security. We need you. Apply now and keep the world moving.

MINIMUM REQUIREMENTS:

• Post-secondary education in a technical-related field is strongly preferred
• A minimum one or two (1-2) years of customer service experience in an office or call-centre environment
• Bilingualism in French and English is preferred
• Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
• Highly attentive to detail and fact-finding as to ensure accuracy of reporting
• Extremely well organized and resourceful with the ability to prioritize urgent tasks
• Ability to interpret customers issues to produce quick, effective results
• Resolves customer queries with a sense of urgency using a collaborative and customer-focused approach
• Intermediate skill level in Microsoft Word, Excel, and Outlook
• Ability to work independently with minimal supervision
• Possesses a positive, team player attitude
• Hands-on experience with SAP is considered an asset
• Required to work varying shifts including evenings and statutory holidays when requested Hours may be modified to reflect the changing demands of the business
  This is a summary of the position profile only, and is intended to summarize the position requirements.

• Responsible for answering a high volume of inbound and outbound calls
• Maintains professional interactions when communicating with customers
• Manages the ordering process by coordinating and communicating expected delivery times and handling shipment-related inquiries
• Acts as the first point of contact for escalated customer complaints related to lost shipments, backorders and investigations
• Offers product solutions in response to individual customer needs
• Supports existing and potential customers as well as Festo sales staff and Festo sales partners
• Provides Festo website and catalogue navigation for products and services
• Partners with internal departments to investigate and resolve customer issues
• Audits customer orders for completeness and accuracy related to Festo processes
• Completes all necessary follow-up and administrative tasks required
• Participates in special projects and other duties, as required
• Process orders, quotes and inquiries via email and portal websites from customers and rep