Commercial Banking Client Representative

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Functions as the primary daily contact between commercial banking customers and U.S. Bank. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer’s needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.
Accept, review, verify and process collateral packages for Mortgage Warehouse customers to secure warehouse lines of credit. Data input of collateral on the tracking system. File new and ship shipped collateral and retrieve collateral for shipping to investors. Process Advance and Pay down requests on the Warehouse Line of Credit. Review and release wires for loan closings. Process incoming wires and from Investors. Balance activity daily. Review, research and clear exceptions. Responsible for accepting, reviewing, verifying and processing collateral packages for Mortgage Warehouse customers to secure warehouse lines of credit. Data input of collateral on the tracking system. File new and ship shipped collateral and retrieve collateral for shipping to investors. Process Advance and Pay down requests on the Warehouse Line of Credit. Review and release wires for loan closings.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in financial services industry

Preferred Skills/Experience

• Excellent verbal, written, and interpersonal communication skills
• Excellent customer service and problem resolution skills
• Proficient computer skills, especially Microsoft Office applications
• Experience with department-specific systems
• Thorough knowledge of departmental and bank products and services
• Attention to detail with the ability to correct any errors in a timely manner
• Good communication skills with outstanding customer service skills
• Experience with adaptability to adjust with changing workflows

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la