Commercial Leisure Relations Officer

at  BCP Council

Job Introduction
We are a welcoming, supportive and dynamic team, working to support our customers in the community to reach their health, well being and fitness goals.
Two Riversmeet has continued to be award winning, including a National Fitness Award in November 2023 which is an incredible accolade to the teams hard work and dedication.
Our Commercial Leisure Relations Officers operate from the front desk as the face of our facility, from welcoming customers to the centre to advising on products and services and completing administrative tasks.

ROLE PURPOSE

• Provide excellent customer care to all those who interact with the centre
• Promote positive health and wellbeing in our community.
• Assisting customers in person, over the telephone and via email.
• Handling queries regarding the centre, facilities, events and activities
• Taking bookings and payments on the point of sale system
• Assisting with general administration and maintaining good house keeping in Reception area.
• Sales and Memberships on the CRM software

MAIN RESPONSIBILITIES

The main responsibility of the Commercial Leisure Relations Officer is to provide a calm, professional and high quality front line customer services.
To carry out day to day administration to ensure the service is run as efficiently as possible.
Ensure knowledge and understanding of products and services remain current.
Assist in the evacuation of the building in an emergency. Support during other emergencies such as First Aid incidents. First Aid training can be provided.