Commercial Manager (m/f/d) - Industrial

at  CSA Group

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It’s been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people’s lives through the work that we do. We’re looking for people like you to help make it happen.
Job Summary:

Principal Duties & Responsibilities:

• Provides leadership and direction to the regional Customer Care Specialists (CCSs) and Key Account Managers (KAMs) on an ongoing basis
• Motivates and promotes cross selling and superior customer service
• Regularly acts as a decision maker to effectively disposition customer issues and complaints
• Hires, trains and develops regional CCSs and KAMs to ensure Commercial objectives/targets are met
• Enabler for strong communication, regular product knowledge and corporate goals and vision
• Contributes to strategic direction through the development of an understanding of our customers’ business environment
• Executes promotional campaigns
• Continually reviews sales processes to ensure they are efficient effective and accurate
• Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are met

Preferred Education & Experience:

• University Degree or College Diploma in Business Administration, Sales & Marketing or related fields
• 10 years of technical sales experience, and proven ability to consistently exceed goals
• Create clear, effective and professional written communications and presentations
• Good IT skills (Microsoft Office), good communication and interpersonal skills. Excellent written and spoken English
• Problem solving and decision-making skills required, and must be able to meet deadlines and at times work under pressure

Our offer:

• An interesting and varied job in the sales area to support the continuous growth of CSA Group
• Possibility of mobile working and flexible working hours
• Fitness & Health Program for a relaxed balance to the daily work routine
• Company pension plan
• Permanent direct employment and a future-proof job

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at
HREurope@csagroup.org
if you require accommodation in the interview process.

• Provides leadership and direction to the regional Customer Care Specialists (CCSs) and Key Account Managers (KAMs) on an ongoing basis
• Motivates and promotes cross selling and superior customer service
• Regularly acts as a decision maker to effectively disposition customer issues and complaints
• Hires, trains and develops regional CCSs and KAMs to ensure Commercial objectives/targets are met
• Enabler for strong communication, regular product knowledge and corporate goals and vision
• Contributes to strategic direction through the development of an understanding of our customers’ business environment
• Executes promotional campaigns
• Continually reviews sales processes to ensure they are efficient effective and accurate
• Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are me