Commercial Operations Manager

at  Hines

Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities:

• Client liaison and cultivating relationships with our occupiers.
• Understanding what our clients want and, to the degree possible, ensuring we deliver.
• Lease analysis and negotiation. Working through the best package to offer to large commercial prospects.
• Driving revenue and efficiency opportunities in the managed properties.
• Driving outstanding client and customer satisfaction scores.
• Continual process improvement - fully documenting, rolling out and maintaining a strict set of procedures on ‘how to’.
• Develop a variance analysis process, to help us better understand how we perform against budget and driving improvement from analysis.
• Managing the provision of an annual maintenance CAPEX and OPEX forecasts.
• Manage the identification of energy improvement initiatives and cost plan to achieve.
• Understand and advocate implementation of Hines global sustainability initiatives and objectives.
• Ensuring applicable training is completed (e.g. professional development, Hines Experience Academy and Customer Relationship Management).
• Maintain professionalism and compliance with applicable company policies and procedures.
• Identify opportunities, develop strategies and promote methods to mitigate risks as well as to optimize technical management strategies across the Hines Nordics portfolio.
• Upholding Hines’ ethical standards through meticulous compliance