Commercial Performance Analyst

at  Ikano Bank AB Sweden

As our Commercial Performance Analyst, you will be driving towards the growth targets for the Direct to Consumer (D2C) business line. You will produce and share actionable customer insights and drive business decisions and initiatives to improve. You will be part of Ikano Bank, where we create possibilities for a better living by providing banking and financial services. We do it with different perspectives, natural curiosity and long-term focus. A unique chance for greater responsibility and future opportunities. Let’s achieve great things together.

KNOWLEDGE:

• Analytical skills – ability to analyze data and drive meaningful and actionable insights
• Ability to communicate insights and proposes actions in a clear and concise manner
• Experience in working with a statistical software such as Qliksense, Excel, SAS, or equivalent
• Mastery in a data analysis language, preferably SQL or SAS
• Experience in working with data and analytics, preferably within a banking environment and with unsecured lending products
• Experience from working with or within a broker(s) and good understanding of broker dynamics is a plus

CAPABILITIES:

• Strategic thinking with an eye for the detail
• Analytic mindset and ability to analyse data and drive actionable insights based on these
• A solution-oriented mind-set to achieve results
• Ability to develop & maintain strong internal and external relationships
• Can do attitude and good sense of humour

EXPERIENCE & QUALIFICATIONS:

• A university degree in Computer Science, Information Management, Statistics, or a related field (work experience may be considered in lieu of formal education
• Fluency in English is a pre-requisite, preferably fluency in a Nordic language
• Experience from working in the financial sector, and in particular with unsecured lending, is a plus

• Drive audience insights using relevant data sources and presenting in a digestible format
• Extract and analyse data to create actionable reports for relevant stakeholders such as Commercial and Product
• Participate and contribute with customer analytics insights in ongoing initiatives and for product or process development
• Work across teams to build and integrate insight models related to risk-based pricing for broker channel, churn and retention, and in other touchpoints along the customer journey
• Report and monitor set KPIs for broker channel customers, and proactively advise adjustment of broker filters, pricing and broker commission based on performance
• Drive initiatives and improvements related to the broker channel.
• Ensure best practices for broker business are copied across all Ikano Bank branches with broker business
• Support budgeting process for consumer loans with inputs for the broker channel and follow up on agreed budget and targets
• Identify and support the development and delivery of required KPI reporting