Commercial Sales Engineer (Customer Success)

at  DataDog

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you!
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

• Partner with customer success teams to articulate the overall Datadog value proposition, vision and strategy to customers
• Continually learn new technology to build competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations with broad range of potential and existing clients. Help answer technical questions that customers may have.
• Lead and support customer evaluations and trials of Datadog’s software
• Have a direct line of communication with the product team to collaborate on feature requests
• Assist clients and help guide them toward appropriate post-sales and partner services for successful onboarding of the product
• Think creatively and help resolve the wide variety of technical challenges that may occur during the overall customer’s life cycle