Communication Operator (Seasonal and Irregular On-Call)

at  Ministry of the Environment Conservation and Parks

It’s an exciting time to join the Ontario Parks Operations Branch as they establish a telecommunications and dispatch unit where you will assist in the deployment and support of ministry personnel and clients in non-emergency and emergency situations within the province in a 24/7 multi-service environment.

KEY KNOWLEDGE AND SKILLS:

You have:

• demonstrated understanding of evacuation, contingency, and emergency management principles
• understanding of effective workflow management methods and data collection techniques and best practices in an extremely busy environment
• the ability to acquire complete knowledge of the communications unit and relevant policies, procedures, guidelines and applicable legislation

COMMUNICATION AND JUDGMENT SKILLS:

You have:

• the ability to maintain control under high stress and/or emergency situations
• proven interpersonal, oral and written communication skills
• the ability to deal tactfully, discreetly, and confidentially with sensitive intelligence information and clients
• the ability to determine what information is pertinent and required by officers to ensure an appropriate response to incidents
• the ability to handle situations in a professional manner
• the ability to brief peers on work issues and speak competently on issues

ORGANIZATIONAL, PLANNING AND TEAMWORK SKILLS

You have the ability to:

• work in a fast-paced, high-pressure, high-volume environment and meet critical deadlines
• manage and prioritize workload/assignment responsibilities
• thrive in a team environment to achieve common goals and targets with continuity and accountability

TECHNICAL SKILLS

• You have enhanced keyboarding skills to provide accurate live data entry
• You are proficient as an advanced computer operator and comfortable with various software applications including spreadsheets, email, databases and word-processing often using many applications at one time
• You have knowledge of map reading and geo spatial software, telephone etiquette and radio protocols
• You have the skills to learn, adapt and apply new and unique software applications and hardware

In this role, you will work rotating shifts in a 24/7 environment including weekend and statutory holidays.

You will:

• serve as first point of contact, receive and prioritize phone calls and elicit required information
• provide safety monitoring and emergency response for all field staff and registered clients
• obtain relevant background information on occurrences and provide details to field officers including updates
• answer queries for information from officers in the field
• enter, update, retrieve data, and perform systems queries pertaining to incidents and occurrences on various specialized computer systems and various internet intelligence research tools
• logs calls for service, information requests, creates occurrence reports
• brief appropriate staff and management of serious incidents e.g., officer safety alerts, road closures, severe weather etc.