Communications - Communications Coordinator

at  Calgary Drop IN Rehab Society Centre

About Us
The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.
Department: Communications Job Category: Salary
Reports To: Director Strategic Communications Position Type: Full-time
Direct Reports: none Schedule: Weekdays
Indirect Reports: none Location: Inglewood
Position Summary
Reporting to the Director, Strategic Communications, the Communications Coordinator will be responsible for creating written content to effectively communicate messages to internal and external audiences. Writing and editing content for various communications channels such as social media, websites, newsletters, media and marketing material. Developing clear and engaging messaging that aligns with the DI’s brand and goals. Conducting research to gather information and data for writing projects. This position will also support the agency’s digital presence, including the management of all social media channels, websites and the D-Hive (intranet). Additional responsibilities, including but not limited to administrative duties for the department may also be required.
Time Commitment
This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

• Assisting in the development and implementation of communications plans and strategies.
• Writing and editing content for various communications channels, such as blogs, social media, websites, newsletters, news releases and posters.
• Maintaining social media accounts and engaging with followers to promote brand awareness.
• Monitoring and updating the agency’s websites and intranet.
• Creating and distributing internal communications to keep employees informed and engaged.
• Assisting in organizing events and other communications-related activities.
• Monitoring media coverage and compiling reports on communication initiatives.
• Managing the communications in-box and responding to inquiries and requests for information from staff, the media, and the public.

Required Competencies and Qualifications

• Bachelor’s degree in communications, journalism, marketing, or a related field.
• Strong writing, editing and communication skills.
• Self-directed and action-oriented, with effective time management and organizational skills including the ability to deal with multiple priorities at the same time.
• Minimum two years working in a Communications role.
• Related experience and a proven record of success, preferably in non-profit environment.
• Excellent social media skills, specifically for Facebook, X, Instagram, and LinkedIn
• Proficient in Office365, Microsoft Office Suite, and WordPress.
• Experience with Google Analytics as well as SEO practices, graphic design, and photography considered assets.

Working Conditions
While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.
Why the DI?
The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.
Our Culture

• Assisting in the development and implementation of communications plans and strategies.
• Writing and editing content for various communications channels, such as blogs, social media, websites, newsletters, news releases and posters.
• Maintaining social media accounts and engaging with followers to promote brand awareness.
• Monitoring and updating the agency’s websites and intranet.
• Creating and distributing internal communications to keep employees informed and engaged.
• Assisting in organizing events and other communications-related activities.
• Monitoring media coverage and compiling reports on communication initiatives.
• Managing the communications in-box and responding to inquiries and requests for information from staff, the media, and the public