Communications Coordinator

at  Queens University

Communications Coordinator
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary

A BRIEF OVERVIEW

Reporting to the Associate Director, Communications & Digital Engagement, the Communications Coordinator is responsible for implementing key components of Queen’s Health Sciences (QHS) external communications, social media programs and digital strategies through the use digital publication channels. The incumbent is responsible for the effective development and dissemination of variety of communications content designed to highlight the faculty while maintaining a high level of service and relationships with both internal and external clients. This position designs, produces, directs and/or scripts media-based content for digital channels (social media, email, newsletters, web) to support strategies and projects for the faculty. This includes photo and videography content creation. It oversees the faculty’s social media accounts, including planning, developing, editing, designing, and posting both organic and paid content. Strategic thinking and organization are important to this role as the position is required to create and coordinate communications plans for major campaigns, often in collaboration with internal and external stakeholders. The incumbent will establish long-term growth targets and tactics for the faculty’s digital channels, with a focus on user engagement, and provides regular reports on key performance indicators. The incumbent serves as a social media advisor to other QHS units, programs and departments, and monitors metrics for insights into engagement and trends. This position collaborates with staff who own digital channels across the faculty and supports units engaged in marketing and recruitment activities. This position also serves on the crisis management team, and monitors social media for arising issues and escalates, accordingly, to the Associate Director, Communications & Digital Engagement.
This position builds brand awareness by designing and maintaining department website and social media accounts. This position implements the marketing and communication strategies by preparing and publishing advertising campaign material and the content for digital marketing channels. This position reviews analytics and makes recommendations to improve search engine results.
The schedule for this position requires the incumbent to work frequent early mornings, evenings and weekends, according to program or area needs.
Job Description

What you will do

• Designs and maintains department website and social media accounts.
• Reviews analytics and makes recommendations to improve search engine optimization.
• Implements the marketing and communication strategies.
• Coordinates, writes, and posts content for digital marketing channels, including relevant news stories.
• Prepares and publishes print and online advertising campaigns.
• Coordinates social media activities and manages a digital content calendar.
• Produces, edits, and distributes photography and assists with videography.
• Designs and creates graphics for online and printed marketing materials.
• Coordinates, sets up and drives webinars and manages registration for online events.
• Maintains confidential files.Coordinates unit meetings, schedules meetings, creates agenda, and records minutes.Drafts senior staff correspondence and/or speeches, and creates presentations.Monitors online comments and third-party content for arising issues, and escalates accordingly.Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 2 years and up to and including 3 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

• Designs and maintains department website and social media accounts.
• Reviews analytics and makes recommendations to improve search engine optimization.
• Implements the marketing and communication strategies.
• Coordinates, writes, and posts content for digital marketing channels, including relevant news stories.
• Prepares and publishes print and online advertising campaigns.
• Coordinates social media activities and manages a digital content calendar.
• Produces, edits, and distributes photography and assists with videography.
• Designs and creates graphics for online and printed marketing materials.
• Coordinates, sets up and drives webinars and manages registration for online events.
• Maintains confidential files.Coordinates unit meetings, schedules meetings, creates agenda, and records minutes.Drafts senior staff correspondence and/or speeches, and creates presentations.Monitors online comments and third-party content for arising issues, and escalates accordingly.Other duties as required in support of the department and/or unit