Communications Officer

at  Georgia Southern University

ABOUT US

Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associates, bachelors, masters and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of Americas Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.
To learn more about Georgia Southern’s Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/

JOB SUMMARY

Monitor all radio traffic and transmit all information to Public Safety personnel in field. Manage all incoming and outgoing communications. Maintain operating functions of communications center, including entering information into records management system.
This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA s are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

EDUCATIONAL REQUIREMENTS

• High School Diploma or equivalent

OTHER REQUIRED QUALIFICATIONS

• Must successfully complete a 40-hour training program within the first six (6) months of employment to obtain a certification as a Communications Officers through the Georgia Peace Officer Standards and Training Council (POST)

REQUIRED EXPERIENCE

• One (1) or more years of general office work experience

PREFERRED EXPERIENCE

• One (1) or more years of work experience as a dispatcher

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to learn and operate Georgia Crime Information Center computer
• Ability to make quick decisions under stress and handle crisis situations via the telephone
• Ability to multi-task and prioritize calls and requests based on policy and nature of incident

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student successUnderstanding of emergency operating procedures

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

• Ensure confidentiality of information obtained from GCIC/NCIC
• Maintain logs and all certifications required by state law with reference to GCIC operations
• Operate Georgia Crime Information Center (GCIC) computer to check for stolen property, criminal history, driver¿s license information and vehicle information
• Enter all stolen property and wanted persons into GCIC system
• Monitor radio traffic and transmit necessary information
• Monitor 24-hour receiver of all fire and intrusion alarms on campus
• Monitor emergency callboxes throughout campus and campus-wide surveillance system
• Dispatch housing, emergency and maintenance calls after regular business hours
• Provide directory assistance to callers after normal business hours
• Assist students, faculty, staff and visitors with general information and campus event locations
• Follow all safety and other risk management policies in performance of work
• Maintain and clean equipment and work areas