Communications Support Officer

at  North East Ambulance Service NHS Foundation Trust

Key Result Areas Manage the administration of the press office ensuring that all media enquiries are logged, answered or referred on. Participate in developing content for internal and external media. Support the team in developing and implementing a strategy for off-line and online communications at the Trust. To be responsible for using content management systems and social networks to update internal and external messages and information in a timely manner.
Ensure the timely production and distribution of all corporate communications, including internal and external publications, media responses and social media replies Ensure the timely production and distribution of all communications reports, including monitoring analysis and evaluations. Ensure the quality and format of the Trusts online content, ensuring consistency across pages, all working links and a continuous review and development of all online sites. Maintain and update an accurate and contemporary database of contacts for all stakeholders and Trust photo library Support event coordination. Functional Responsibilities First point of contact for media enquiries, including on sensitive, confidential issues; answers or refers as appropriate.
Establish a network of contacts in national, regional, local and specialist trade media and maintain media relations databases. Issue press releases proactively promoting achievements and new developments within the NEAS Support coverage in national, regional, local, specialist and trade press, TV and radio. Support co-ordination of events to promote NEAS internally and externally such as staff awards, patient reunions and press events. Monitor, maintain and support the development of written and graphic content and navigation of internal and external media such as Trust website, intranet and social media platforms Ensure corporate content reflects the core image and values of the organisation and ensures communications platforms and content are accurate, up to date and responsive.
Maintain photo library and departmental databases. Monitor press coverage and audience engagement on digital platforms. Develop and sustain constructive working relationships with staff across the Trust to maximise opportunities to promote good practice and disseminate key messages. Implement and maintain high standards of accessibility and usability on the Trusts digital platforms.
Use content management systems in place, implement new designs and templates for the look, feel and structure of digital platforms Plan, organise and arrange events, meetings, presentations and briefings. Act as a point of contact for corporate communications enquiries from a range of internal and external stakeholders

Please refer the Job description for details