Community Assistant

at  EIT Digital

EIT DIGITAL

We believe in making and shaping a competitive digital Europe that is inclusive, fair and sustainable and aim at global impact through European innovation fueled by entrepreneurial talent and digital technology.
We embody the future of innovation by mobilizing a pan-European multi-stakeholder open-innovation ecosystem of top European corporations, SMEs, startups, universities and research institutes, where students, researchers, engineers, business developers and investors address the technology, talent, skills, business and capital needs of digital entrepreneurship.
We build the next generation of digital ventures, digital products and services, and breed digital entrepreneurial talent, helping business and entrepreneurs to be at the frontier of digital innovation by providing them with technology, talent, and growth support.

REQUIREMENTS

• A University degree of minimum 3 years in Media studies / Journalism / Public and Institutional Relations or relevant. A Master’s degree in relevant studies will be considered as a plus;
• Must have a minimum of 3 years of experience managing communities;
• A minimum of 3 years of original content production for different media. Relevance to the digital innovation ecosystem will be considered a plus;
• Have a solid understanding of the (digital) innovation ecosystem and its actors;
• Be able to demonstrate high quality skills in content creation;
• Experience in both academic and innovation communities;
• Experience in working with Public Sector clients will be considered as a plus;
• Excellent operational, time management and communication skills;
• Ability to multi-task and manage multiple stakeholders;
• Familiarity with CRM tools;
• Aptitude in problem solving;
• MS Office proficiency;
• Willingness to travel across Europe and EIT Digital offices as needed for the job.

ABOUT THE ROLE

We are looking for an organised and dynamic young Assistant to bring the community activities of Europe’s largest open innovation ecosystem to the highest professional standards. The Community Assistant is expected to support the Community Manger to invigorate relationships between different stakeholders (like academia, startups, students, corporates, investors), manage community platforms, narrate, and design the interaction points between community members, curate the discussions and offer feedback to internal teams.
We are looking for a ‘people person’ with great organisation skills and the ability to moderate online and offline conversations with our communities of stakeholders.

MAIN RESPONSIBILITIES

• Undertake targeted and effective action towards onboarding and maintaining an online community;
• Monitor and moderate discussions, exchanges, and user-generated content on the community platform, including reviewing posts, comments, and interactions to ensure compliance with community guidelines, promote constructive dialogue, and maintain a positive and inclusive environment);
• Draft and Post News / Stories to help relay important information to community members in a targeted way;
• Moderate Groups on various social media channels;
• Monitor and manage the operation of a Helpdesk;
• Maintain and manage the directory of companies and people in the ecosystem to help find relevant touch points for the stakeholders;
• Conduct pre- and post- event evaluations and report on outcomes.