Community Care Coordinator, In-Home Support

at  LiveBetter

ABOUT US:

LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, Out of Home Care, community transport, home modification and
maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales,
Queensland, and Victoria, providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.

SERVICE DESCRIPTION

In Home Services support people in regional communities across NSW and Queensland to live better lives. We
empower and support people to lead a happy and independent life, in the comfort of their own home.

POSITION DESCRIPTION

The primary function of the Community Care Coordinator is to provide support and guidance as part of a team that
delivers services to customers in the community, in centres and in their homes. Under direction of the Area
Manager, the role is responsible for overall service delivery of the relevant community and aged care programs
including intake, allocation, referral, compliance, administration, and customer service. This can also include
provision of external services with subcontractors for our Home Modifications and Maintenance services. The role
will provide leadership and guidance to a team who are responsible for the coordination and provision of direct
support to customers, ensuring high quality services, support and advice are delivered efficiently and effectively to
safeguard the sustainability of the service and of LiveBetter operations.
The role of Community Care Coordinator provides coordination across many funded and non-funded programs, as

follows:

• Commonwealth Home Support Program including Home Modifications and Maintenance
• Home Care Packages
• Dementia Services
• Veterans Home Care
• NDIS in-home services

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Qualifications or extensive experience in community service, health, management, supervision,

administration, or relevant professional experience.

• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.

• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’

SKILLS, KNOWLEDGE, AND ABILITIES

• Demonstrated understanding of the care needs of aged people (including people living with dementia) who

are living in the community.

• Sound problem solving skills with the proven ability to work independently in a high-pressure environment.
• The ability to effectively lead and support a diverse team across a large geographical area.
• Demonstrated ability to manage the development of individualised plans and programs that support

customer centred approaches.

• Ability to meet identified targets and comply with program guidelines and budget.
• High level verbal and written communication skills.
• Ability to think critically and strategically around a person’s care needs.
• Demonstrated high level computer skills, including high level Microsoft excel and database skills.

LiveBetter Position Description

• Office administration management.
• Undertaking on-call duties if required

OUR PURPOSE:

• We inspire possibility by giving people access to support in their chosen community.

DUTIES AND RESPONSIBILITIES

• Provision of support and guidance to the In-Home Support team, supporting the delivery, administration,

intake, and customer service of all our Programs.

• Ensuring the team maintain customer management record systems including accurate data entry, finance

payments and supporting appropriate record keeping processes.

• Intake, referral, and customer allocation.
• Working with the Area Manager to improve our service delivery and customer satisfaction by providing

leadership and guidance with the administration, intake and other support functions as required.

• Management of individual customer budgets, ensuring required delivery of supports within allocated

resources.

• Development and management of services that provide meaningful and engaging experiences for our

customers.

• Supporting, coaching and coordination of team members to assist them in providing high quality, customer

centred care.

• Assisting customers to maintain their independence in a community setting through provision of high

quality, customer centred support.

• Coordination of all program requirements – including customer assessments, completion of required

documentation and recording of accurate data.

• Timely development and submission of required reports.
• Working with In-Home Support team members to improve levels of customer satisfaction and promote a

continuous improvement culture across all activities.

• Participating in and develop service networks.
• Undertaking administrative functions as required, including the collection of accurate and timely data to

support customer invoicing, rostering, and reporting.

• Proactively building and maintaining positive and professional relationships with customers through

collaboration, participation, respect whilst supporting confidentiality and cultural sensitivity.

• Managing a case load of customers and their packages, including facilitating case conferences and reviews

internally and with key stakeholders to ensure customers receive the highest level of service.

• Providing and promoting LiveBetter services with potential customers and at community events.
• Managing and investigating any complaints received.
• Compliance with LiveBetter policies, procedures, and legislative requirements.

LiveBetter Position Description

• Office administration management.
• Undertaking on-call duties if required.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may
be affected by their conduct.
Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of
the role.

responsibilities of the role.

• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You