Community Coordinator

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

JOB-SPECIFIC SKILLS:

• Excellent written and verbal English skills.
• Proven experience in managing events and activations.
• Strong customer relations and people skills with the ability to develop relationships.
• Effective problem-solving and decision-making ability.
• Ability to work under pressure and manage multiple tasks.
• Competence in handling complaints.
• Flexibility to adapt to a varied work schedule, including regular business hours and event demands.
• Computer literacy in Word, Excel, and PowerPoint.
  Behavioural Competencies :
  Effective Communication.
  Engaging and friendly character.
  Professionalism.
  Leadership.

MINIMUM QUALIFICATIONS AND KNOWLEDGE:

College graduation or higher.

MINIMUM EXPERIENCE:

Minimum two years’ experience in event and people management
Minimum two years GCC experience
Experience in hospitality or residential community operations is preferred

OVERVIEW OF THE ROLE:

The Community Lead will be responsible for activating and fostering the community through activations, events, regular communications, onboarding/inductions of residents and overseeing the concierge operations/service standards. The Community Lead will also assist and support the Community Manager in the day to day running of the residential property.

WHAT YOU WILL DO:

• Steer both short-term and long-term strategies for residential community engagement.
• Construct a diverse calendar of community activations and events tailored to tenant demographics and interests, and plan and execute these events, utilizing amenities efficiently while adhering to budget constraints.
• Seek new partnerships and offers that benefit the community from selected third parties.
• Onboard and induct new tenants into the community and plan and execute regular, effective community communication using all available channels.
• Lead and oversee front desk and concierge operations to maintain high customer service levels, and work closely with the Community Manager and Marketing department to promote the property effectively.
• Assist the Property Manager in the general day-to-day running of the property when required.