Community Disability Practitioner (Administrative Assistant)

at  Robin Hood Association

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Post-secondary education, preferably in a related field. Minimum High school diploma or equivalent; additional education or certification is a plus.
• Proven experience as an administrative assistant or in a similar role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and work independently.
• Attention to detail and problem-solving skills.
• Demonstrate willingness to learn new concepts, flexibility and ability to work as an effective team player
• Exhibit attributes of a positive attitude, including a willingness to receive and provide feedback
• For internal candidates, demonstration of positive work performance and in good standing with all employee requirements as appropriate.
• Possess the ability to work effectively and patiently with others. Effective communication skills; development and use of negotiation and conflict resolution skills.
• Physical stamina to safely meet job requirements
• Completion of Mandatory Training Courses and Designated Mandatory Training as required

• Understand and practice all RHA Policies and Procedures, practices and operational protocols, including purpose statements, ethical standards and guidelines, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards and HSMS, and Creating Excellence Together (CET) Standards and Accreditation.
• Adhere to RHA Code of Ethics.
• Professional conduct and appearance befitting a representative of RHA, which will include good performance related to personnel policies, such as sick time, punctuality and conflict resolution.
• Work effectively in a collaborative, team-oriented environment.
• Promote safe working environments by regularly checking for and reporting any hazards that may have developed in the maintenance, design, and/or function of physical space. When hazards are identified, staff will ensure the safety of themselves and/or individuals to avoid the risk.
• All employees may be required to work in any program area during staffing shortages or emergencies or to better support the needs of the individuals or program.

Specific responsibilities:

• Maintain tracking systems/process: Maintain accurate and organized systems/processes for tracking purposes. Follow up and prompting other programs, as required. Data entry, summarizing of data, storage of documents and data into electronic files.
• Communication: Manage and distribute incoming and outgoing email accounts. Draft and edit correspondence/documents, communicate effectively and professionally with RHA staff and/or external parties and other communication, as needed.
• In-house Psychiatry Clinic Support: Coordinate schedules, minute taking, booking boardrooms, follow up and communication with multiple parties and other administrative tasks, as required.
• Team Collaboration: Support team members with administrative tasks as needed. Attend team meetings, share ideas and concerns. Identify, analyze, and discuss issues of concern; communicate to direct supervisor. Access support when needed. Provide support on a variety of on-going projects in addition to other various administrative duties.
• Understand and demonstrate a respect of individual’s rights and responsibilities.
• Basic coaching and mentoring skills, with the ability to employ various approaches.
• Initiate and complete personal skill improvement through advanced training, workshops, readings, mandatory and optional courses.
• Recommend changes to Policies and Procedures.
• Effective time management skills and the ability to balance competing demands/priorities and deal with competing opinions. Attendance at staff meetings and training sessions as required.
• Positive attitude and mature work ethic coupled with an ability to work independently and as part of a team.
• Ability to set priorities and complete tasks in a timely fashion.
• May be given additional responsibilities as need arises and as requested by Supervisor, Program Manager or Director.