Community Health Services Manager

at  Lift Community Services

Lift Community Services (LIFT) focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.
Lift Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

OPPORTUNITY

The Community Health Services Manager will support a host of community-based health programs aimed at ending toxic drug-related fatalities in qathet through direct support and strengthening substance users’ social determinants of health. These programs include the Overdose Prevention and Treatment Hub Site (OPS), Peer2Peer outreach OAT support (P2P), Peer-Led Trauma Education program, Contingency Management stimulant-user treatment program (CM) and VCH’s only rural iOAT clinic.
Additionally, this position will provide leadership for the Complex Care Housing (CCH) team. The qathet Complex Care Housing (CCH) program is a collaboration between LIFT community Services Society (LIFT), Vancouver Coastal Health (VCH) and Tla’amin Nation. This program represents a suite of services and supports aimed at ensuring people with significant mental health, substance use and other health complexities attain safe and stable housing as a foundation to thrive. These services support participants through transitions with the appropriate level of service as their needs change over time, in line with Tier 1, Intensive Supportive Housing and Tier 2, Stabilization and Respite, and represent an increase in services offered at Supportive Housing, and select community-based shelter and housing sites.
LIFT is seeking a Manager to join the Lift Senior Leadership Team team to collaborate with the healthcare team to support clients’ development of physical, social, emotional and life skills. Please see the full job description here.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• A Bachelor’s Degree (Master’s preferred) , preferably in the social service field
• A minimum of 5 years recent experience including at least one-year supervisory experience in non- profit housing or a related social service field; experience working in supportive housing would be an asset
• Demonstrated experience working successfully with populations impacted by homelessness
• A valid BC driver’s license and personal vehicle is required

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated ability to work independently and be part of an integrated community team
• Demonstrated ability to manage high workload with multiple priorities and function effectively in difficult and/or crisis situations
• Demonstrated ability and knowledge of effective internal and external communications planning and execution
• Demonstrated excellent planning and organizational skills
• Demonstrated good judgment skills, tact, and discretion
• Demonstrated research and analysis skills to investigate and resolve issues and recommend solutions
• Demonstrated ability to function effectively in difficult and/or crisis situations is required
• Demonstrated ability to communicate effectively both verbally and in writing
• Demonstrated conflict management/crisis prevention skills
• Knowledge of local community resources
• Knowledge of Trauma-informed practice and person-centred care
• Knowledge of harm reduction and Complex Care Housing theory and practice
• Knowledge in de-escalation methods Proficient in Google suite programs (Docs and Sheets) and MS 365 programs (Word, Outlook, Excel, Teams)
• Naloxone Training and FOODSAFE Level 1 would be an asset
• Current First Aid and CPR

• Leads a dedicated team by providing clear and consistent direction and promoting the team’s success through orientation, mentoring and guidance, and performance management
• Inspires and engages team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration, and transparency
• Consults and collaborates with the organization’s Human Resources Coordinator regarding human resources, staffing issues and initiatives including recruitment, onboarding (probationary period and orientation) and adheres to related policies and procedures
• Approves and oversees recruitment and orientation process for programs, services, and ensures is aligned with Lift’s recruitment guidelines and policies.
• Manages the successful implementation, daily operations, and on-going evaluation of the programs
• Provides support to staff with participant relations issues, and intervenes as necessary
• Ensure staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; ensures immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports
• Ensures participant records, daily activity reports and all other documentation pertaining to participants are up-to date and maintained in a system that supports ease of information sharing within the Supportive Housing team, while protecting participant privacy.
• Monitors policy adherence for the programs and recommends/ adjusts guidelines as needed, and participates in scheduled policy review with the Director and Executive Director before final board approval
• Oversees participant intake processes and ensures all necessary documentation arrangements are in place before intake
• Manages local stakeholder relations with community partners, the public, government and other stakeholders
• Develops mutually respectful relationships with representatives from BC Housing, Ministry of Social Development, Vancouver Coastal Health, and other community agencies
• Contributes relevant content to the creation of communication materials, such as media releases, and responses to stakeholders
• Participating in strategic planning and decision-making related to policy development, staffing and human resource management, budget processes/issues and fund development/management
• Meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient and effective delivery of programs