Community Health Worker- Full Time Day

at  RWJBarnabas Health

In this key role, the Community Health Worker is an essential member of the Quality Resource Service/Patient Experience Team who has a close understanding of the community we serve. This trusting relationship enables them to serve as a liaison between the patient/family and the multidisciplinary healthcare team. The CHW builds individual capacity by increasing knowledge and self-sufficiency through a range of activities such as outreach, informal counseling, social support and advocacy. This dedicated individual functions along a healthcare continuum ranging from individual development to service delivery and promoting patient/family empowerment and social justice. The CHW help link people to needed health care information and services.

Requirements:

• High School Diploma or GED equivalent. Bachelors in related field preferred
• Excellent problem-solving skills
• Detail oriented with attention to follow-up
• Effective interpersonal, oral and written communication skills
• Working knowledge of MS Word & MS Outlook
• Working knowledge of safety event reporting software
• Ability to work independently

• Helping individuals/families develop their capacity, understanding and access to resources, quality care and health information via telephone, email and face-to-face interactions
• Linking people to health care/hospital resources; helping patients/families with utilizing hospital resources and overcoming barriers to obtaining needed information and services
• Facilitating communication and patient/family empowerment in interactions with health care systems
• Document activities, service, and results effectively while strictly adhering to the policies and procedures in place
• Helping health care team become culturally relevant and responsive to their service population
• Advocating for patient needs; providing informal counseling, support and follow-up
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with patients/families and provide feedback
• Effectively work with people from diverse backgrounds and building and maintaining positive working relationships
• Motivate patients to be active, engaged participants in their health
• Continuously expand knowledge and understanding of resources, services and programs provided