Community Manager

at  1000heads

We are seeking an experienced Community Manager to join our Community team in London.
This will be an initial 6-month full-time contract (FTC) that can be extended or made permanent
The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with several departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force.
To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.

REQUIREMENTS

• 2+ years in a similar role working with brands that truly embrace social media.
• Previous experience working at an agency that champions social-first communication is a strong advantage.
• Excellent written and verbal communication skills; you should speak the language of the internet.
• A strong appreciation (and minor obsession) with formats, trends and memes that make people stop and pay attention.
• An expansive understanding of social media and the value it can offer to brands of all industries.
• An eye for creative content, both written and visual, and knowledge of the nuances of social media formats - if you know your Reels from your TikTok, this job is for you.
• Excellent organisational, time management & collaboration skills.
• Ability to work under pressure when necessary while always keeping an eye on the finer details.
• Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.
• Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.
• Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and Khoros.
• Proficiency in Microsoft Office suite & similar (Word, Powerpoint, Excel) to a good standard.Plus, the ability to think:
• Creatively (capable of thinking differently and disruptively)
• Strategically (able to analyse situations and see the big picture)
• Intelligently (critical thinking that identifies gaps and fills them)

• Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.
• Stimulating and sustaining conversations and relationships with a brand’s audience through on-the-pulse community management.
• Managing the day-to-day delivery of editorial calendars and creative campaigns.
• Working directly with our creative studio to ideate and brief on engaging content to supercharge our organic social-first activations.
• Consistently build solid relationships with our clients and use your entrepreneurial skills to identify business development opportunities.
• Offering strategic thinking, creative spark, and commercial understanding to elevate existing plans.
• Researching the latest social tools, platforms and trends – and working to ensure that we are the first to innovate and experiment.
• Supporting our insight team in delivering reports, performance tracking & trend analysis to clients, ensuring strategic optimisation improvements.
• Supporting our Relationships team with identifying and activating influencers and content creators.
• Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry.