Community Manager

at  QuickMD

*REMOTE FROM ANYWHERE*

We are seeking a proactive and dynamic Community Manager to join our team at QuickMD. As the Community Manager, you will be responsible for actively engaging with patients and potential patients across various online platforms including social media, forums, and review sites. Your role will involve responding to comments, questions, and feedback in a timely and professional manner, as well as collaborating with our operations and customer care teams to ensure that patient concerns are addressed effectively.
You will play a key role in monitoring community sentiment and providing valuable feedback to relevant teams within QuickMD. You will be tasked with identifying trends, concerns, and opportunities within the community and reporting on them to help shape our strategies and initiatives.
Furthermore, the Community Manager will be responsible for monitoring community platforms for inappropriate content while advocating for the needs and interests of our community members. You will serve as a representative of QuickMD, fostering a positive and supportive environment for our patients online.
In addition to your primary responsibilities, you will also have the opportunity to assist with other community outreach initiatives, such as creating social media posts, drafting patient emails, and conducting patient outreach as needed. If you are passionate about engaging with online communities, providing exceptional customer service, and making a positive impact in the healthcare space, we encourage you to apply for this exciting opportunity.

EXPERIENCE

• 2+ Years managing community platforms and online presence for an organization OR has worked as a patient representative or similar patient-facing role.

• Actively engage with patients and potential patients across various platforms (social media, forums, review sites etc.).
• Respond to comments, questions, and feedback in a timely and professional manner.
• Collaborate with operations/customer care to ensure patients get their concerns resolved.
• Report on community sentiment and provide feedback to relevant teams.
• Monitor community platforms for inappropriate content while advocating for the community’s needs and interests within QuickMD.
• Assist as needed with other community outreach initiatives as needed including, social posts, patient emails, and patient outreach.