Community Mental Health Team Administrator

at  Central and North West London NHS Foundation Trust

We are looking for an Administrator to come and join our team based in our clinics. We have 2 different locations, the successful candidate is expected to be working in both clinics. Both Clinics are open from 8.00 am to 8.00 pm so the successful candidate will be working within these times.
1. St Charles Hospital - Mental Health Centre
Exmoor Street
London
W10 6DZ
2.Community Living Well
15 Gertrude St
London
SW10 0JN
We are seeking a skilled and reliable Administrator with the ability to play a critical role in the operation of the department. The successful candidate will possess excellent communication, interpersonal and organisational skills, with the ability to effectively manage their own workload and the day to day operation of the office. Proficient with all Microsoft packages including excel and experience of working within the NHS in a community setting would be desirable but not essential.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
To provide administrative support to Community Living Well. This includes: to work professionally and effectively with senior colleagues, management, and staff employed by the organisation.
To demonstrate excellent communication skills which will contribute and enhance patients experience.
Making phone calls on behalf of the service to patients and other services/ teams.
Uses office equipment, computer, photocopier, etc., to ensure efficient production of work
To book appointments on IAPTUS and write appointment letters
To use IAPTUS regularly to support the team to maintain accurate records of care provided and ensure team are meeting KPIs
As the job is a 37.5 hour per week post, which we hope is completed across a 5 day week, this will be well suited to someone who can offer shifts from 8.00 am until 8.00 pm Monday to Thursday and 8.00 am to 5.00 pm on Friday.
Community Living Well brings together a range of health care professionals who have specialist skills in working with people who have mental health needs. This community mental health service aims to deliver excellent integrated, recovery focused and evidence-based health and social care.
Answering telephone calls and taking messages accurately and keeping message log as required
Uses office equipment, computer, photocopier, etc., to ensure efficient production of work
Specific IT application such as ability to work with basic Microsoft Office applications, Excel spreadsheets, PowerPoint presentations, etc., as required
Ability to manage and prioritise own workload, working autonomously within set guidelines and parameters.
Reporting to the team leader who will provide guidance for non-routine or complex matters
Filing and archiving
Minute taking
Excellent communication skills with patients, carers, team members on a daily basis and communication reflects the trusts values.
Making phone calls on behalf of the service to collect feedback from patients

Please refer the Job description for details