Community Moderation, Trust and Safety Manager

at  LEGO

JOB DESCRIPTION

Join us to pioneer and drive outstanding global moderation across our owned and earned communities!
You will play a crucial role in delivering critical business value and ensuring safe, engaging, and meaningful experiences for the LEGO Group’s audiences.

• Develop and implement a comprehensive community moderation, trust and safety strategy across all earned and owned platforms globally, incorporating efficient usage of AI tools, internal teams and external vendors, to ensure high-quality user experiences grow trust and maintain positive brand perception
• Establish clear community guidelines and terms of service tailored to each platform and audience type, considering the risk levels, digital safety and moderation requirements
• Collaborate closely with the internal product team and lead external vendors, ensuring a robust and consistent moderation set-up across all existing and new platforms for kids and grown-ups
• Collaborate with external brand partners, regional and local marketing teams, to ensure co-branded channels and local communities are moderated in line with our safety and user experience standards
• Regularly audit and hands-on review of our communities, to identify optimisation opportunities, improve efficiency and mitigate risks
• Advocate for user and business needs to internal partners, providing regular reporting and insights on the impact of moderation, user sentiment, and potential difficulties
• Collaborate with our Knowledge and Training team to implement training programs and guidance documents to improve moderation skills and understanding across the broader team and business
• Influence the delivery of key strategic priorities, by being an active member of the extended Community Management and Moderation Leadership Team, bringing expertise on moderation, encouraging innovation and promoting a culture of excellence