Community Nursing Triage Administrator

at  Berkshire Healthcare NHS Foundation Trust

We are looking for a n Administrator to join our Community Nursing Triage Team , you will support the Community Nursing service to deliver care to people in their own homes by assisting in the triage of new referrals as well as providing administrative support to the team. We offer a supportive environment with opportunities for further career development.
To be the central point of contact alongside a trained clinician for all new referrals into the district nursing service, taking messages, obtaining information for new referrals, advising patients about visits, referring as appropriate and answering routine enquiries.
You will assist in the triage and allocation of new referrals, advise patients about visits, refer as appropriate and answer routine enquiries.
Type confidential correspondence, reports and other documentation to a high standard within agreed timescales.
Maintain effective communication across the service and deal in a professional, helpful, and sensitive manner with patients, carers, staff and other agencies by telephone and face to face.
Assist in the efficient and accurate recording of data on all required electronic systems including the Trust system RIO.
Duties will include collating and inputting data, ordering stock supplies, general administrator tasks and patient contact.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Excellent interpersonal and communication skills
Good IT skills, with the ability to navigate around various systems.
Work effectively in a team and independently, using initiative.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required