Community Relations Manager / Senior Manager

at  League One Volleyball

POSITION OVERVIEW:

The goal of the Community Relations Manager/Senior Manager is to create deep, meaningful connections in the home of LOVB’s pro teams. The Community Relations Manager is the face of LOVB’s pro team to the city, businesses, community groups, partners, club ambassadors, and individual fans. You will cultivate curiosity and awe within the community while building support and fandom with every interaction. The Community Relations Manager is also always thinking about revenue generation, opening doors to sales opportunities as well as assisting the ticketing team with client management of LOVB’s Season Ticket Holders.
The Community Relations Manager reports directly into the Community Relations Senior Manager and will oversee Game Day Staff.
The Community Relations Senior Manager reports into the Director of Fan Experience and will oversee a team of 5.

QUALIFICATIONS:

• Must have an understanding of the sport of volleyball and the volleyball community.
• For the Manager level position a minimum of 3-5 years of relevant experience in customer service, ticket sales, activations, community engagement, and/or similar roles. For the Senior Manager position, 4-7 years experience.
• A clear and friendly communication style with strong listening skills, both written and verbal; customer service mind-set.
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships; poise and maturity in relationship building a necessity.
• Must be a positive, proactive, think outside the box, and organized team player.
• Strong ability to both think strategically and execute.
• Ability to work independently with minimal supervision, as well as ability to collaborate closely with a team that is distributed remotely.
• Ability to work in a fast-paced environment, prioritize appropriately and handle multiple tasks simultaneously with minimal guidance.
• Ability to track calendar of events, leads, and work product in google drive products (docs, slides, sheets, etc).
• Ready to work when and where the community is there to connect - to include nights, weekends, holidays, volleyball events, and pro game days.

• Develop community engagement strategy for the market and build structure for community partner implementation.
• Prepare detailed community engagement plan for each season including:
• community engagement calendar
• target organizations
• activation strategy
• Develop and deliver community activation events, including planning player appearances directly with team personnel.
• Build and maintain relationships with supporters’ groups and LOVB Club Ambassadors.
• Manage game-day community activations.
• Serve as on-site representative of the team for official events the team is collaborating on or partnering with.
• Maintain database of community relationships and relevant materials/communications.
• Develop a list of local groups for potential group ticket sales opportunities and conduct regular outreach.
• Support team Season Ticket Holders by responding to inquiries, assisting them with additional ticket/experience purchases, and supporting the ticketing team with initial Season Ticket Holder Conversions.
• Source local relationships for game day perks including restaurant partnerships, etc.