Community Sales Manager

at  Capital Factory

COMMUNITY SALES MANAGER

Austin, Texas
Community Sales Team reporting to Vice President of Sales
This is an on-site role
Lead the charge in transforming membership sales and retention with the dynamic role of the Community Sales Manager! This role is responsible for providing a focused structure for a strategically aligned, proactive membership sales team. They will be responsible for growing new and recurring membership revenue through strategic sales activities and retention efforts.
This role will provide and communicate quarterly sales goals for the team and report against those goals to the VP of Sales. Additionally, this role will ensure we are maximizing the use of Hubspot for sales pipeline, reporting, and marketing and look for new ways to optimize sales process efficiency.

YOU’LL KNOW IF YOU’RE SUCCESSFUL IF….

• Our rate of new memberships increases every month.
• Our rate of retention increases.
• Membership sales exceed its revenue quota.
• Our sales engagement process is very efficient and prospects are contacted within 24 business hours.
• New members never cancel due to feeling we oversold our membership offering or its expected value.
• New members refer prospects without your request.
• You have a very productive and collaborative relationship with the Venture, Innovation Council, Workplace, Events and Marketing teams.

• Create & execute strategies to increase revenue through new membership sales, retention, and upsell to other Capital Factory engagement opportunities.
• Meet and exceed sales revenue targets for Memberships & Office space.
• Responsible for overseeing sales budget & forecasting exercises alongside VP of Sales
• Produce accurate sales reporting in finance monthly finance meetings.
• Manage one Member Coordinator and hold them responsible for the achievement of occupancy and retention.
• Require memberships use of Hubspot for better engagement within the member ecosystem, with a process built within Hubspot for retention and upselling.
• Develop membership sales & retention KPIs and provide consistent reporting to VP of Sales.
• Work cross-functionally with Community, Venture, Events, and Sponsorships to maximize value creation, participation and product sales.
• Provide a premium experience to visitors of Capital Factory and ensure we fill the space with the best startups and community partners in Texas.