Community Services Consultant Carer Gateway

at  The Benevolent Society

• Exciting role in the National Support Centre in Glebe
• $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging
  Our Organisation
  The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.
  As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

SKILLS & EXPERIENCE

We want you to be successful in your new role! This means you’ll have experience in the community services sector and:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
• Excellent communication skills (verbal and written)
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
• Customer service experience, phone-based experience, or experience working call centers is preferable
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations

ABOUT THE ROLE

As our Community Services Consultant, you will be the first point of contact for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. You will be a part of our National Support Centre which assess and directs incoming calls and email enquiries to our organisation to help connect clients to much needed services.
Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

DUTIES

• Assess client eligibility and suitability for our services
• Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs
• Assist callers in navigating Government funding systems (e.g NDIS, My Aged Care)
• Conduct referral/intake support all while providing a calming and informative customer experience

We want you to be successful in your new role! This means you’ll have experience in the community services sector and:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
• Excellent communication skills (verbal and written)
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
• Customer service experience, phone-based experience, or experience working call centers is preferable
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situation