Community Specialist (French Speaker) - Lisbon Pns

at  GiGroup

We are looking for a Community specialist fluent in both French and English to join one of our clients for a backoffice role in Lisbon.

• Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
• Learn and master the company’s business model and product in order to effectively explain and communicate it with the different users
• Developing and implementing new processes and templates to most common scenarios
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to management teams regarding processes, trends and ensure the quality and efficiency of internal processes.

GET TO KNOW OUR BENEFITS!

• Private health insurance
• Gym pass membership
• Recurrent team building events in our local teams
  Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https:
  //pt.Gigroup.Com.
  Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em https:
  //www.Gigroupholding.Com/portugal/compromisso-social/

• Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
• Learn and master the company’s business model and product in order to effectively explain and communicate it with the different users
• Developing and implementing new processes and templates to most common scenarios
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to management teams regarding processes, trends and ensure the quality and efficiency of internal processes