Community Specialist Trainee

at  Graphisoft

ABOUT GRAPHISOFT

Graphisoft® empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets. Archicad®, the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud®, the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines. Graphisoft is part of the Nemetschek Group. To learn more, visit more visit www.graphisoft.com

REQUIREMENTS:

• Currently pursuing a degree in Architecture (preferred) or Communication, Marketing, or Public Relations.
• Passion for community building, engagement, and customer success.
• Excellent written and verbal communication skills in English, with the ability to engage diverse audiences and empathize with users.
• Self-motivated and proactive, with strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Enthusiastic about learning and willing to take on new challenges.
• Knowledge of social media platforms and online community management is a plus.
• Familiarity with architectural concepts, Graphisoft solutions, other software tools, or the AEC (Architecture, Engineering, Construction) industry is a plus.
• Prior experience in community management or customer support is a plus.
• Knowledge of German language is a plus.
• Programming skills, website management and UI/UX design knowledge are also welcome, but not required.

• Assist in the implementation and management of Graphisoft Community engagement programs, such as user groups, challenges, webinars, virtual events, and other initiatives aimed at fostering active participation and knowledge sharing.
• Monitor and respond to community inquiries, comments, and feedback across various channels, including social media, forums, and email.
• Contribute to the creation of compelling and relevant content, such as articles, blog posts, tutorials, and videos, to engage community members, spark discussions, and provide valuable insights and guidance.
• Collaborate with the Community Team to curate valuable resources, articles, and industry-related news for the community.
• Support the planning and execution of virtual and in-person community events, facilitating networking and knowledge sharing.
• Help establish and nurture relationships with community members, key influencers, and industry experts.
• Assist in analyzing community engagement metrics, such as participation rates, content interaction, and sentiment analysis, and generate reports to assess the effectiveness of community initiatives and identify areas for improvement.
• Contribute creative ideas and suggestions to enhance the community experience, improve customer satisfaction, and drive continuous growth and engagement within the Graphisoft Community.